Post by b2cdatabase on Feb 7, 2024 11:32:40 GMT
When you and the client agree on a certain scope of activities and something happens that makes it necessary to slightly (I'm not talking about mega changes) modify the action plan or do a small additional thing, and you say that there is no such option - the client will feel frustrated and disappointed. To be clear here - I do not suggest you agree to all changes and new ideas of your clients (such things should not happen and it is best to write them down in the contract), but if the client has an additional task or asks for some urgent action, and you are in front of computer and it won't take you more than a few minutes - do it. However, remember to inform the client that in such an urgent/one-off situation you are making an exception and that if there are additional tasks to be performed - you will have to renegotiate your contract.
By doing this, you signal to the client that you are Phone Number List flexible in your actions, but at the same time you also communicate the previously established limits. 7. No response There is probably nothing more frustrating for a customer than your lack of response. Especially when the deadline for submitting work, delivering results and summaries is approaching, or when you have not set a response time and the client does not know what is going on. This point is directly related to setting expectations about collaboration. It is absolutely necessary that you set a time limit for responding to messages (either e-mail, Asana or telephone). Response time is the time from the moment a customer sends a message to the moment they can expect you to contact them. For example, I always inform my clients that I usually respond within 24 hours, but you can set your own time frame.
Your response time will tell customers when they can expect to hear from you, which is extremely important when working remotely. At the same time, do not allow a situation in which you intentionally avoid contact with the client. Something happened? Made a mistake? Are you behind schedule and won't deliver the agreed work? Contact the customer as soon as possible! Even if something happened that you have no control over, or you made a mistake and you are afraid of the client's reaction, regardless of the outcome - it will be much worse if you do not inform your client about the situation. Customers are people and they also have their bad days, and usually they are really understanding. But if you constantly don't do something and don't inform your clients about it, you will lose them and ruin the opinion about your work. And it's hard to rebuild it.
By doing this, you signal to the client that you are Phone Number List flexible in your actions, but at the same time you also communicate the previously established limits. 7. No response There is probably nothing more frustrating for a customer than your lack of response. Especially when the deadline for submitting work, delivering results and summaries is approaching, or when you have not set a response time and the client does not know what is going on. This point is directly related to setting expectations about collaboration. It is absolutely necessary that you set a time limit for responding to messages (either e-mail, Asana or telephone). Response time is the time from the moment a customer sends a message to the moment they can expect you to contact them. For example, I always inform my clients that I usually respond within 24 hours, but you can set your own time frame.
Your response time will tell customers when they can expect to hear from you, which is extremely important when working remotely. At the same time, do not allow a situation in which you intentionally avoid contact with the client. Something happened? Made a mistake? Are you behind schedule and won't deliver the agreed work? Contact the customer as soon as possible! Even if something happened that you have no control over, or you made a mistake and you are afraid of the client's reaction, regardless of the outcome - it will be much worse if you do not inform your client about the situation. Customers are people and they also have their bad days, and usually they are really understanding. But if you constantly don't do something and don't inform your clients about it, you will lose them and ruin the opinion about your work. And it's hard to rebuild it.