Post by account_disabled on Mar 5, 2024 5:14:52 GMT
How should company employees dress? How do you greet a customer when she calls or comes to the company? What means of communication should be used internally? All of these questions are answered in the business protocol. In this sense, business protocol not only covers a series of superficial formalities, but also establishes a set of rules and good practices to improve social and corporate relations and project a solid image. Taking into account its importance in the business environment, it is not surprising that, according to the report Uncovering talent , by Deloitte, 29% of those surveyed admit that they hide aspects of their identity and that they limit their self-expression due to the organizational culture. . Furthermore, 82% of workers affirm that hiding aspects of their appearance is important in their professional development. If you want to know what a business protocol is and what it contains, keep reading. CTA Post What is business protocol? The business protocol is a document that establishes a series of internal rules of conduct that are applied in an organization depending on each context in which it operates.
The main characteristics of the business protocol are the following: Accessibility. All members of a company must know the content of the business protocol. Each worker must have this document to consult when required. In this sense, the business protocol can be available on the corporate website or on the organization's internal Europe Mobile Number List platform. Likewise, it is essential to inform about the protocol in the onboarding processes of new collaborators. Mandatory. The business protocol does not have legal regulation, that is, there is no law that establishes its content, since it is an internal document of the companies. However, it is mandatory for the entire workforce, given that it affects all departments. Flexibility. The rules contained in the business protocol must be adapted to the circumstances of each organization and at each moment, considering its specific aspects and the sector in which it carries out its activity. The purpose of the business protocol is to create a uniform corporate image and establish standards of action within the company itself, as well as with other stakeholders.
Open innovation What is the content of a business protocol? The content of the business protocol varies from one company to another, but it usually includes aspects such as the following: Company description. In the business protocol it is important to include a general description of the company: the activity it carries out, the values, the mission and vision , etc. Additionally, you can include a company organizational chart . Rules of dealing with customers: for example, rules for receiving, greeting and greeting customers. Internal rules. In this aspect, various issues can be regulated: what to wear to work, the means of communication to be used within the organization, among others. In this sense, in companies like General Motors , for example, the dress code has been reduced to two words: dress appropriately. On the other hand, at Google there is simply no dress code. Rules for public events. It could be corporate events, the presentation of a new product, the inauguration of a new president or a conference. In this case, clothing or behavior rules can also be established. Rules for negotiating or contacting third parties. The business protocol can regulate the form of communication, the medium and the corporate image that must be transmitted. For example, the use of logos, signatures, corporate documents, etc.